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TICC Frequently Asked Questions (FAQs)

  1. How does TICC work?
  2. How quickly will I have Conditions of Carriage that I can use?
  3. Can I print it?
  4. Can I change my TICC?
  5. Is it legal?
  6. How does my customer see it?
  7. Can I use the TICC logo elsewhere?
  8. Where do I get the TICC logo?
  9. How much will TICC cost me?
  10. How do I pay for TICC?
  11. Is there any other way to pay for TICC?
  12. How do I Use my TICC?

How does TICC work?

TICC is an Internet based system. On the TICC website you can create as many Conditions of Carriage (TICCs) as you need. Each TICC is given a unique TICC Number that you can give to your customers. When they visit the TICC website, they enter this TICC Number and are then shown that TICC. If you prefer, you can also print out or save a copy of your TICC.

How quickly will I have Conditions of Carriage that I can use?

The moment you subscribe, you will have Conditions of Carriage that you can use immediately.

Can I print it?

Yes, you have an option to print your TICC.

Can I change my TICC?

Once you have created your TICC, it can be changed as often as you wish until you 'publish' it. Once a TICC has been published it cannot be changed.

Is it legal?

Yes. The Conditions of Carriage used by TICC have been written by Transport Industry Specialist Lawyers.

How does my customer see it?

Your customer can view your TICC in three different ways:

  1. Enter your TICC Number on the home page of this website.
  2. You can send them a printed copy
  3. You can send them an electronic copy (Adobe pdf file) of the TICC

Can I use the TICC logo elsewhere?

You can use the logo for your TICC wherever you need to. For example on your printed stationery or website.

Where do I get the TICC logo?

For each TICC you have an option to 'Get TICC Logo'.

How much will TICC cost me?

TICC costs just £48 per year. There are NO hidden or extra charges.

How do I pay for TICC?

You pay for TICC by Credit Card using TICCs secure credit card payment system.

Is there any other way to pay for TICC?

Currently no. However, we will soon be offering Direct Debit as an alternative payment method for subscription renewals.

How do I use my TICC?

Once you have created your TICC(s), there are a few easy things that you need to do to start trading using them.

  1. Your Insurance

    Send a copy of the TICC to your insurance company or broker. Ask them to confirm that they are happy with them and find out whether you need to make any adjustments to your cover.

  2. Your Current Customers

    Let your existing customers know, in writing, that you will be trading under TICC. Ideally you should send them a letter using Recorded Delivery that says:

    Please be aware that as from [insert date] goods will be accepted for carriage subject to Transport Industry Conditions of Carriage Number [insert TICC Number]. To view these Conditions of Carriage, please visit www.ticc.co.uk and enter [insert TICC Number] where asked to do so.

    If you are including a printed copy of your TICC with the letter, then add:

    For your convenience, a copy of TICC Number [insert TICC Number], is enclosed.

    Make sure that you keep all of the Recorded Delivery receipts or, if you don’t send the letter by Recorded Delivery, keep a record of the date you sent the letter(s) and the customer(s) that you sent it to.

  3. Your Current Sub-contractors.

    Let your existing sub-contractors know, in writing, that you will be trading under TICC. Ideally you should send them a letter using Recorded Delivery that says:

    As from [insert date] goods will be accepted for carriage and sub-contracted only subject to Transport Industry Conditions of Carriage Number [insert TICC Number]. To view these Conditions of Carriage, please visit www.ticc.co.uk and enter [insert TICC Number] where asked to do so.

    If you are including a printed copy of your TICC with the letter, then add:

    For your convenience, a copy of TICC Number [insert TICC Number], is enclosed.

    Make sure that you keep all of the Recorded Delivery receipts or, if you don’t send the letter by Recorded Delivery, keep a record of the date you sent the letter(s) and the sub-contractor(s) that you sent it to.

  4. Your Stationery

    All of your official company stationery such as:

    • Quotation Forms
    • Invoices
    • Consignment Notes
    • Letterheads
    • Fax Forms
    • Confirmation Notes
    • Confirmation Forms
    • Email Documents

    Should have the following statement printed on them:

    Goods are accepted for carriage (and sub-contracted) only subject to Transport Industry Conditions of Carriage (TICC). A copy of our TICC is available for free on request.

    Don’t forget that you can include the TICC Logo on your stationery if you wish to do so.

    If a copy of your TICC is requested, you can either email the TICC, post it, or direct the enquirer to www.ticc.co.uk and let them know the TICC Number to enter. If you prefer, you can also make a copy of your TICC available on your own website and direct people to that.

  5. Your New Customers and Sub-Contractors

    When you first speak to a new / potential Customer or Sub-contractor, make sure you state that you trade under Transport Industry Conditions of Carriage – this is especially important when you first verbally agree a contract. When you first write to the Customer or Sub-contractor, confirm what you have said in whatever you’re writing. If you are sending a written contract, then TICC provides you with the text you’ll need.

    Remember that it is much better to have clear, simple dated documents to prove you have informed Customers and Sub-contractors about your Conditions of Carriage, rather than relying on verbal agreements.